WHAT
YOU SHOULD KNOW Security
We
have used our best endeavours to give absolute security to your online dealings
with us. The Secure Sockets Layer
technology locks all information that you pass to us in an encrypted envelope.
You will know when you enter a secure page with a secure icon appearing
on your browser and the page identified by its URL ‘https://’.
Privacy
We
are fully committed to protecting your privacy.
Any personal information that you provide will be used to process your
order and is protected by our secure server. Electronic
footprints we collect automatically online is information such as the number
of visitors to our site, which pages you visited, how long you were there. The information that we receive from you or your computer (when
you access our site) will only be used to enhance our service. Personal
information such as your website address will be erased regularly. We are
not involved in the selling, trading or alternative unauthorised use of personal
information. We will not pass on
your personal details to any other organisation.
There may be times we need to provide to third parties statistical information
about our site or our sales. This
will be in the form of aggregated results and will not include information about
any individual or that will identify any individual.
Delivery
We
ship most orders of in-stock products within 48 hours of order processing.
We always try to ensure prompt delivery of your order but there may be
times when, despite our best efforts, parcels are delayed in the delivery process.
Availability
We
make every effort to fill orders. In
certain circumstances, we may underestimate the demand and cannot get enough of
a product in stock in a timely fashion.
We will contact you if a product is no longer available or we expect a
longer than usual delay to fill your order.
Refunds and Exchanges
If you are dissatisfied with your order, you may return it within 2 weeks of receipt for a REFUND or EXCHANGE. The following conditions apply:
| 1 | If the product is defective or we send you the wrong product, we will, at your option, refund both the product price and delivery charges or exchange it for another product without any additional delivery charges to you |
| 2 | If you no longer wish to purchase the product, we can only, at your option, refund the product price or exchange it for another product but you will be responsible for the additional delivery charges. |
| 3 | If
there is a difference in the price of the products being exchanged, we will either
refund or charge you for the difference. |
| 4 | The
product must be returned in a saleable condition.
It is your responsibility to repack the product carefully to prevent damage
in transit. |
| 5 | The
returned product is to be forwarded, postage prepaid and insured, together
with the form that comes with your order to: The
Clean Mills Attention:
Refund or Exchange Suite 306, 683-689 George Street, Sydney, NSW, Australia, 2000 |
Duties and Taxes
If
the delivery address is outside of Australia, any and all taxes and duties, including
value added taxes and import duties will be assessed by your local customs office
and will be billed separately to the overseas recipient.
Please contact your local customs office for information on taxes, duties
and restricted imports.
Liability
You
understand that any purchase brings with it certain inherent risks.
You agree that The Clean Mills shall not be held responsible for any damages
or losses of any kind due to anything you purchase from The Clean Mills and that
our maximum liability to you is the amount you paid for your order.
Terms and Conditions
The
above terms and conditions, as amended and posted on this web site from time to
time by The Clean Mills, constitute an agreement between The Clean Mills and you.
You may not unilaterally amend them without the prior written consent of
The Clean Mills. If you purchase
anything from The Clean Mills, your order is acknowledgment that you agree to
the terms and conditions that are posted on this web site at the time of your
order.
Order Status
If
you have a question about your order or want to check on it, please email us at:
cleanmills@eemconsultants.com.au
or send us a fax at: + 61 2 9212 5723.
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